Refund & Cancellation Policy

1. What this policy covers

This policy applies to any paid itinerary plans or paid features purchased through WanderlyMe. The free planner is not covered because no payment is involved. Bookings you make with airlines, hotels, tour operators or other third parties are governed by those suppliers' own cancellation and refund terms — WanderlyMe does not sell or hold those bookings.

2. Our 48-hour delivery commitment

We aim to deliver every paid plan within 48 hours of confirmed payment. Most plans are ready far sooner. "Delivered" means the plan is available in your account and/or has been sent to the email address on your account.

3. Full refund if we don't deliver within 5 business days

If your paid plan has not been delivered within 5 business days (Sydney time, excluding NSW public holidays) of confirmed payment, you are entitled to a full refund of the amount paid — no questions asked. You don't need to give us a reason; just let us know.

4. Other refund situations

• Cancelling before delivery: you can cancel and receive a full refund at any time before your plan has been delivered.
• Duplicate or mistaken purchases: refunded in full when reported within 14 days.
• Plan not as described or materially defective: if what you received doesn't match what was promised (for example, the wrong destination or a plan that fails to load), we will fix it promptly or refund you.
• Change of mind after delivery: because plans are personalised digital content created for you, we don't generally refund change-of-mind requests once delivered — but tell us what went wrong and we'll try to make it right.

5. How to request a refund

Email hello@wanderlyme.com from the address on your WanderlyMe account with the subject "Refund request". Include the date of purchase, the plan or destination, and a brief description of the issue. We will acknowledge your request within 2 business days and let you know the outcome within 5 business days.

6. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Once issued, banks and card providers typically take 5–10 business days to show the funds. We do not charge any fee to process a refund.

7. Your Australian Consumer Law rights

This policy is in addition to, and does not limit, your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill, be fit for purpose and be delivered within a reasonable time. If a service fails to meet a consumer guarantee you may be entitled to a remedy — such as a refund, replacement or compensation — regardless of the time limits or conditions set out above.

8. Contact

Questions about this policy: hello@wanderlyme.com. WanderlyMe is operated by Gurman Soni, sole trader, Sydney, Australia (ABN {{ABN}}). This policy is governed by the laws of New South Wales, Australia.